Privacy Policy

1.1 Cifr.io ("we", "us", "our") operates Tickettly, a secure event ticketing platform. We are committed to protecting your privacy and ensuring the security of your personal information.

1.2 This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services (collectively, the "Service").

1.3 Please read this Privacy Policy carefully. By using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our Service.

1.4 We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

2.1 We collect information that you provide directly to us, including:

• Account information: name, email address, postal address, telephone number, date of birth
• Payment information: credit or debit card details, billing address (processed securely through our payment processors)
• Event preferences and booking history
• Communications: messages, feedback, and correspondence with us
• Profile information: preferences, interests, and other information you choose to provide

2.2 We automatically collect certain information when you use our Service, including:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent on pages, links clicked, search queries
• Location data: general location information based on IP address or device settings
• Cookies and similar tracking technologies: see section 8 for more details

2.3 We may receive information from third parties, including:

• Payment processors (e.g., Stripe) regarding transaction status
• Authentication providers (e.g., Firebase) for account verification
• Event partners and organizers regarding event details and ticket availability
• Social media platforms if you choose to connect your account

We use the information we collect for the following purposes:

3.1 To provide and maintain our Service:

• Process and manage ticket purchases and bookings
• Create and manage your account
• Send order confirmations, tickets, and booking updates
• Provide customer support and respond to inquiries

3.2 To improve and personalize your experience:

• Recommend events and content based on your preferences
• Customize the Service to your interests
• Analyze usage patterns to improve our Service

3.3 To communicate with you:

• Send service-related notifications and updates
• Send marketing communications (with your consent, where required)
• Respond to your comments, questions, and requests
• Notify you about changes to our Service or policies

3.4 For security and fraud prevention:

• Detect and prevent fraud, abuse, and security threats
• Verify your identity and authenticate transactions
• Protect the rights, property, and safety of our users and others

3.5 To comply with legal obligations:

• Comply with applicable laws, regulations, and legal processes
• Respond to government requests and court orders
• Enforce our terms and conditions and other agreements

We may share your information in the following circumstances:

4.1 With event partners and organizers:

• We share necessary information (name, contact details, ticket details) with event organizers to facilitate event entry and management
• Event partners may use this information in accordance with their own privacy policies

4.2 With service providers:

• Payment processors (e.g., Stripe) for transaction processing
• Cloud hosting providers (e.g., Firebase, Google Cloud) for data storage and processing
• Analytics providers to help us understand how our Service is used
• Email service providers for communications
• All service providers are contractually obligated to protect your information

4.3 For legal and safety reasons:

• When required by law, regulation, or legal process
• To respond to government requests or court orders
• To protect our rights, property, or safety, or that of our users or others
• In connection with a business transfer (merger, acquisition, or sale of assets)

4.4 With your consent:

• We may share your information with third parties when you explicitly consent to such sharing
• You may withdraw your consent at any time

4.5 We do not sell your personal information to third parties for their marketing purposes.

5.1 We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.2 Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Compliance with industry security standards

5.3 Payment information is processed securely through PCI DSS compliant payment processors. We do not store full credit card numbers on our servers.

5.4 Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5.5 You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access: You have the right to request access to the personal information we hold about you.

6.2 Correction: You have the right to request correction of inaccurate or incomplete information.

6.3 Deletion: You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions).

6.4 Portability: You have the right to receive your personal information in a structured, commonly used format.

6.5 Objection: You have the right to object to certain processing of your personal information.

6.6 Restriction: You have the right to request restriction of processing of your personal information.

6.7 Withdraw consent: Where processing is based on consent, you have the right to withdraw consent at any time.

6.8 Marketing communications: You can opt-out of marketing communications by clicking the unsubscribe link in emails or adjusting your account preferences.

6.9 To exercise these rights, please contact us using the information provided in section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.2 We retain account information and transaction records for at least the duration of your account and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

7.3 When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

8.1 We use cookies and similar tracking technologies to collect and store information about your use of our Service.

8.2 Types of cookies we use:

• Essential cookies: Required for the Service to function properly (e.g., authentication, security)
• Analytics cookies: Help us understand how visitors use our Service
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

8.3 You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

8.4 We may use third-party analytics services (e.g., Google Analytics) that use cookies to analyze Service usage. These services have their own privacy policies.

9.1 Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

9.2 If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

10.1 Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

10.2 We take appropriate safeguards to ensure your information receives adequate protection, including through standard contractual clauses and other legal mechanisms.

10.3 By using our Service, you consent to the transfer of your information to countries outside your country of residence.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

12.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

12.2 We will notify you of material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)
• Displaying a notice on our Service

12.3 Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.